After disclosing a cancer diagnosis, the client turns away and cries. What action is appropriate for the nurse?

When a client receives news of a cancer diagnosis, it often elicits strong emotional reactions such as shock, fear, and grief. In this situation, where the client is visibly upset and crying, offering physical reassurance can be very meaningful. Touching the client's shoulder serves as a gesture of support and compassion, which can help in establishing a sense of connection and comfort during a highly distressing moment.

This action is beneficial as it acknowledges the client’s feelings and communicates that the nurse is present and willing to provide emotional support. It can convey empathy without needing words, allowing the client to feel understood and less isolated in their experience. Such non-verbal gestures are important in nursing, as they can help to foster a trusting and safe environment for clients when they are undergoing difficult situations.

On the other hand, exiting the room would leave the client feeling abandoned at a critical moment of vulnerability. Notifying the family might not be appropriate immediately, as the focus should be on supporting the client directly after the diagnosis. Finally, beginning preoperative instructions would be inappropriate and premature, as the client is not in the emotional state to process such information right after receiving upsetting news.