Which response demonstrates assertive communication when a client is asked to work an extra shift?

The response "I do not want to work an extra night shift this week" clearly demonstrates assertive communication because it expresses the individual's feelings and needs directly and honestly, without ambiguity. Assertive communication involves stating one's preferences and setting personal boundaries while maintaining respect for both oneself and the other person. This response does not hedge, offer apologies, or provide excuses, which are common in less assertive styles. By asserting a clear "I do not want," it effectively conveys the person's stance on the request for extra work.

In contrast, the other options either imply compliance or include qualifiers that could suggest a lack of confidence or clarity. For example, acknowledging the possibility of being joked with or agreeing to the shift with "I guess" indicates uncertainty or reluctance. Similarly, the phrase "but that’s unreasonable" might imply dissatisfaction but lacks a direct expression of personal boundaries. Therefore, response B stands out as the most effective example of assertive communication in this context.